A Shopify app for returns
Save the sale before the return happens.
A customer wants to return something? Keepwise writes them a friendly reply that offers an exchange or a small discount. You read it and click send.
Coming to the Shopify App Store
- Nothing sends without your OK
- Customers can always still return
- You set the discount limits
- Billed through Shopify
Sara R.
Return — order #1042
Hi, I'd like to return the merino runners. They're lovely, but tighter across the top of my foot than I expected.
Matched to her order · Merino runners · $95.00
Your store
Hi there — sorry they're snug across the top. If you'd like the next size up, just reply with your size and we'll swap them. Or if you'd like to keep them, here's $15 off your next order with code KEEPWISE-7Q4M2X9P. And if you'd still rather send them back, that's completely fine — you can return them for a full refund.
— This reply was generated automatically by Keepwise.
Example only, not a real customer.
How it works
One email, four steps.
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01
A customer emails you
They write to your returns email address and ask to send something back.
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02
Keepwise finds their order
It checks what they bought and why they want to return it.
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03
It writes a reply
In your store's voice. It may offer an exchange or a discount, and always says they can still return it.
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04
You approve, and it sends
One click sends the reply. Anything tricky comes straight to you.
You stay in control
Nothing sends until you say so.
Every reply waits for you. Read it, then approve or reject. You can turn on auto-send later, and your limits still apply.
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Sara R.
$15.00 off12mFit · over your $10 approval amount
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M. Rowe
No offer41mArrived damaged · replacement or refund
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Dana K.
No offer1hTone unclear · a person should check
Approving creates a one-time discount code in Shopify and adds it to the reply.
…Or if you'd like to keep them, here's $15 off your next order with code {{DISCOUNT_CODE}}. And if you'd still rather send them back, that's completely fine…
Your limits
- Auto-send
- OffOnly you can turn it on
- Approve anything over
- $10.00Bigger offers wait for you
- Never offer more than
- $45.00The biggest discount it can give
- Codes expire after
- 30 daysEach code works once, for one customer
Example only. Names and amounts are made up.
Safety
Some things it will never do.
These rules are built in and can't be turned off. Pick an example:
What the customer wrote
“The jacket turned up with a torn seam along the shoulder. I'd like to send it back.”
What Keepwise does
No discount. A fix instead.
If it's your mistake, Keepwise doesn't offer a discount. It offers a replacement or a refund and waits for your approval.
What the customer wrote
“I don't want a discount. Please just process the refund.”
What Keepwise does
Stops. No second offer.
When a customer says no, Keepwise stops. It sends your return steps or passes the email to you.
What the customer wrote
“Great. Another thing that doesn't fit. Fantastic week.”
What Keepwise does
Waits for you
AI can misread sarcasm, so unclear emails always wait for you to check.
What the customer wrote
“If you don't refund this I'm going to dispute the charge with my bank.”
What Keepwise does
Straight to you
Words like “chargeback”, “lawyer” or “speak to a human” always send the email to you. No offer is made.
Trust
Safe for your store and your customers.
What it never does
- Never refunds or edits orders. It only creates discount codes.
- Never discounts your mistakes. Damaged or wrong items get a fix, not a discount.
- Never makes things up. If it isn't sure, the email waits for you.
What it always does
- Lets customers still return. Every offer says they can send it back.
- Says it's automated. Every reply ends with a short note.
- Keeps data safe. Hosted in the EU, deleted when you uninstall.
Why I built it
When a customer asks to return something, usually nobody talks to them. A form takes the request and the sale is gone. One honest reply could have saved it. That's why I built Keepwise.
Questions? Email me at filip@keep-wise-app.com.
Plans
Simple pricing, billed by Shopify.
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Starter
For smaller stores.
Up to 100 replies a month
Get notified at launch$14.99
per month
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Pro
For growing stores.
Up to 400 replies a month
Get notified at launch$29.99
per month
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Ultra
For busy stores.
Up to 1,500 replies a month
Get notified at launch$49.99
per month
Every plan includes
- Replies in your store's voice
- Approve before anything sends
- Discount codes within your limits
- Every safety rule above
14-day free trial on every plan. Prices in USD, billed on your Shopify invoice.
Questions
Common questions
Something else? Email filip@keep-wise-app.com.
Do I have to change how returns work?
No. Your return policy and process stay the same. You just add a returns email address, and the app walks you through it.
What does the customer get offered?
An exchange, or a discount on their next order like “$15 off”. The code works once and never goes over your limit. The email always says they can still return the item. If it arrived damaged or wrong, there's no discount: they get a replacement or a refund.
Does anything send without me?
No, not unless you turn on auto-send. For the first three weeks every reply waits for you anyway, while your new email address builds trust with inbox providers. Even with auto-send on, big offers and unclear emails still wait for you.
Will customers know it's automated?
Yes. Every reply ends with a short note saying it was written automatically. If a customer asks for a person, the email comes to you.
Which AI does it use?
Claude, made by Anthropic. It doesn't train on your data and never sees the customer's email address. Keepwise is hosted in the EU.
Does it work with Gorgias or Zendesk?
Not yet. Keepwise works by email only. It can run next to your helpdesk on a different email address.
Can I turn it off?
Yes, any time. Uninstall it like any other Shopify app and your store's data is deleted.
Join the launch list
Get Keepwise the day it launches.
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