Returns retention for Shopify
Save the sale before the return happens.
When a customer emails asking to send something back, Keepwise answers in your brand's voice — troubleshooting, reassurance, or a real discount, credit or replacement — before they ever reach the return form.
Every automated message says plainly that it's automated. You choose how much of it sends without you.
Sara R.
Return request
Hi — I'd like to return the merino runners. They're lovely but they feel tighter than I expected across the top of my foot.
Your store
Hi Sara — sorry they're pinching. That pair runs narrow, and most people find they give about half a size after a few wears. If you'd rather not wait, I've put a free half-size exchange on your order, no need to pay postage twice.
This reply was written automatically. Reply and a person will read it.
An illustrative exchange, not a real customer.
How it works
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01
Point your returns email at Keepwise
Forward the address customers already write to. Nothing else about your store changes.
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02
It reads the request in context
Matches the order, reads what went wrong, and reads how the customer is feeling about it.
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03
Claude drafts the reply
In your brand's voice, with a real Shopify discount, store credit or replacement where one helps.
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04
You decide how much to automate
Send the small stuff automatically, approve the rest yourself, and let anything risky come straight to you.
Guardrails are rules, not settings.
There is a real difference between an app that can be configured safely and one that cannot be configured unsafely. These four are enforced in code. Pick a case to see what Keepwise does and why.
What the customer wrote
“The jacket turned up with a torn seam along the shoulder. I'd like to send it back.”
What Keepwise does
One attempt, then it steps aside
Buyers have a legal right to a remedy on defective goods regardless of your return policy — UCC implied warranty, Magnuson-Moss, the UK Consumer Rights Act 2015. Keepwise offers a replacement or repair exactly once. It will not keep countering someone who is entitled to their money back.
What the customer wrote
“I don't want a discount. Please just process the refund.”
What Keepwise does
Hands over immediately
An explicit refusal ends the conversation — whatever the return reason says, and however much offer budget is left. There is no second attempt to talk someone out of a decision they have already stated clearly.
What the customer wrote
“Great. Another thing that doesn't fit. Fantastic week.”
What Keepwise does
Waits in your approval queue
Language models miss more than three quarters of sarcasm and indirect anger. Because that error rate is known, Keepwise does not treat hostility detection as a clean yes-or-no. Anything ambiguous routes to you rather than sending and hoping.
The situation
Any return request, in your first two weeks on Keepwise.
What Keepwise does
Drafts only — nothing sends
A brand-new sending domain lands most of its mail in spam in week one, and takes three to six weeks to earn a reliable inbox. New stores start in draft-only mode while that reputation builds. It's enforced at the send layer, so it can't be switched off early by accident.
Pricing
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Beginner
For stores just starting to see returns come through email.
$14.99
per month
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Pro
For growing stores that want more of the replies handled automatically.
$39.99
per month
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Maximum
For high-volume stores that don't want a ceiling on replies or offers.
$99.99
per month
Prices in USD. Billing is handled by Shopify and appears on your regular store invoice.
Every return request is a conversation you didn't get to have.
Keepwise is not on the Shopify App Store yet. Leave your email and you'll hear from us the day it is — nothing else.