Guides for handling Shopify returns
Practical, no-nonsense guides for Shopify merchants on the moment a customer asks to send something back — what to say, what to offer, and what to fix so it happens less.
How to reply to a return request: 8 email templates
Copy-ready replies for change of mind, wrong size, damaged or wrong items, late deliveries and more — plus the five rules every reply should follow.
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How to reduce returns on Shopify without hurting trust
Find out why things come back, fix the product pages behind them, and answer the return requests that still arrive — without making returns harder.
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How to offer an exchange instead of a refund on Shopify
When an exchange is the right offer, how it compares with store credit or a discount, the wording to use, and how to handle it in Shopify.
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Keepwise for Shopify
Let every return request get a good reply.
Keepwise drafts brand-voiced replies to return-request emails from the customer's own Shopify order, and waits for your approval before anything sends.